We collect information from our customers, visitors, and users (“you,” “your,” “user,” “users”) of the Platform and related websites. This policy only applies to the CYBER RANGES® Platform and Website, and therefore is not applicable to any third-party websites you may link to from our Website and Platform.
BY ACCEPTING THIS POLICY, YOU ARE CONFIRMING YOU ARE ALSO AGREEING THAT ALL INFORMATION PROVIDED BY YOU IS TRUE AND COMPLETE. IF BELIEVED OTHERWISE, WE RESERVE THE RIGHT TO TERMINATE YOUR ACCOUNT.
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our Website and Platform immediately.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our Website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
2 The Purposes for Which will Use information about you
The law requires us to determine the purposes for which we use your personal information, and to notify you of such purposes.
If the purpose for which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the purpose changes then, if required by law ,we shall notify you of the change and of any new purpose under which we have determined that we can continue to process your information.
2.1 Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information including, but not limited to:
– E-mail Address
– User-Created Display Name
– User-Created Password
– The user’s personal information
We may use them in order to:
– verify your identity for security purposes
– provide you with our services
– provide you with suggestions and advice on products, services and how to obtain the most from using our website
– support you for any request you may submit though our support channels
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2.2 Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at: https://www.silensec.com/about-us/contact-silensec . However, if you do so, you may not be able to use our website or our services further.
2.3 Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
– whether the same objective could be achieved through other means
– whether processing (or not processing) might cause you harm
– whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
– record-keeping for the proper and necessary administration of our CYBER RANGES®
– responding to unsolicited communication from you to which we believe you would expect a response
– protecting and asserting the legal rights of any party
– insuring against or obtaining professional advice that is required to manage CYBER RANGES® operational and security risks
– protecting your interests where we believe we have a duty to do so.
2.4 Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
2.5 Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples include:
– posting a message to our support chat
– tagging an image
– clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted.
You can make a request by contacting us at:
3 Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of ours or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you any commissions due for such referrals. It also includes information that allows us to transfer commissions to you.
The information is not used for any other purposes.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
4 Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one webpage to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any cookies you choose. It also should allow you to prevent or limit their use.
– to track how you use our website
– to record whether you have seen specific messages we display on our website
– to keep you signed in our site
– to record your answers to surveys and questionnaires on our website while you complete them
– to record the conversation thread during a live chat with our support team.
4.2 Personal identifiers from your browsing activity
Requests by your web browser to our servers for webpages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
4.3 Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advertisement of our products or services when you visit some other website.
5 Disclosure and sharing of your information
5.1 Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
5.2 Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
5.3 Credit reference
To assist in combating fraud, we may share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
5.4 Data may be processed outside the European Union
Our websites are hosted in Europe. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly, the data obtained within the UK or any other country may be processed outside the European Union.
We use the following safeguards with respect to the data transferred outside the European Union:
– the processor is within the same corporate group as our business or organization and abides by the same binding corporate rules regarding data processing.
– the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union, specifically that in the country of It
– we comply with a code of conduct approved by a supervisory authority in the European Union, specifically that in the country of Cyprus.
6 Accessing Your Own Personal Information
6.1 Access to your information
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you may send us a request through: https://www.silensec.com/about-us/contact-silensec
After receiving the request, we shall tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
6.2 Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at https://www.silensec.com/about-us/contact-silensec.
This may limit the service we can provide to you.
6.3 Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
7 Use of our website by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are aged under 18 years, you may use our website only with prior consent from a parent, guardian or qualified educator.
8 Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
9 How you can assert your rights
For the GDPR, you have the right to:
– Get information about the processing of your personal data;
– obtain access to the personal data held about you;
– ask for incorrect, inaccurate or incomplete personal data to be corrected;
– request that personal data be erased when it’s no longer needed or if processing it is unlawful;
– object to the processing of your personal data for marketing purposes or on grounds relating to your particular situation;
– request the restriction of the processing of your personal data in specific cases;
– receive your personal data in a machine-readable format and send it to another controller (‘data portability’);
– request that decisions based on automated processing concerning you or significantly affecting you and based on your personal data are made by natural persons, not only by computers. You also have the right in this case to express your point of view and to contest the decision.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Data Protection Commissioner. This can be done at: https://www.dataprotection.gov.cy/dataprotection/dataprotection.nsf/home_el/home_el?opendocument
We would, however, appreciate the chance to deal with your concerns before you lodge any such complaint, so please contact us in the first instance.
10 Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
– to provide you with the services you have requested;
– to comply with other law, including for the period demanded by our tax authorities;
– to support a claim or defence in court.
11 Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
12 Sending a message to our Support Team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our CYBER RANGES® Support.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
13 Filing a complaint
Should we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
This text was last checked on 24th June 2020.
For any query, please e-mail us: email@example.com
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